Welcome to our Help Center

Artwork is printed and assembled with love in Ontario, Canada. Currently our stickers and apparel are manufactured, printed, and embroidered in the USA; though we hope to bring this to Canada in the near future. 

We offer two paper options for our art prints; 250 gsm Satin Matte photo paper, and 308 gsm Hahnemuehle cotton photo rag paper. 

• Museum quality
• Paper imported from Germany
• Rated for 200+ years before fading
• Environmentally friendly, FSC (Forestry Stewardship Council) Certified

All our prints are proudly produced here in Ontario, Canada. 

Yes. The toques use a high quality 3D puff, or semi 3D puff embroidering. The baseball dad hats are also embroidered the same way.

Yes.  Just like our toques, the baseball caps use a high quality 3D puff or semi 3D puff embroidery technique.

Possibly. Send over an email with some details as to what you had in mind and we'll see what we can put together. Contact us here.

Most of our products are made to order. Production usually takes 1-4 business days, and shipping takes 2-7 days, depending on your location. All shipping methods include tracking.

We ship worldwide from Ontario, Canada.

Shipping to Canada or the USA is a flat rate of $9, regardless of order size. Orders over $99 shipping to Canada or the USA ship free. 

Worldwide shipping is a flat rate of $20.

Printing of the artwork and assembly of the frame can sometimes take up to 5 business days.  If it's been longer than 5 business days since you placed your order, and you haven't received a tracking number, send us an email and we'll help get it sorted out.  

We ship from Ontario, Canada. Some apparel products may be shipped directly from our printing partner in California; but all art prints are produced and shipped from Canada. 

No, we do not offer any in person pick up options at this time. 

Not with the initial shipment. See our Returns & Refunds section of the FAQ, or send us an email and we can help get the return and label sorted out. 

Take some photos of what you received, and contact us as soon as you can. We'll provide further instructions for uploading the images. 

Generally, no. Some international PO Boxes can be accepted, but it's best you send over an email with your contact and shipping details before placing the order to ensure we can accommodate it.

We offer hassle free returns within 30 days of delivery, sale products and digital downloads excluded. All sale products and digital download products are final sale, and non-refundable.  In order for a product to be eligible for a refund, it will need to be unused, in the original condition, with original packaging and receipt.  Should you need to return a product please send us an email providing details about your order and the reason for return.  We can then provide further instructions for the return.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  All sale items are final sale.  

Absolutely.  If you make changes to your order, or need to cancel, a full refund will be issued to your card.  You can expect to see the refund on your card within 7-10 business days, though often much faster.  Shipping costs are non-refundable.  

If your refund is in regards to a return, we will contact you upon receiving and inspecting your returned product. Once confirmed that the return product has not been used, is in original condition, and in original packaging, the refund will be issued back to your account. you can expect to see the refund on your card within 7-10 business days.  

We estimate you'll see the refund on your statement within 7-10 business days. If you haven’t received a refund yet, first please check your bank account again. If you're still not seeing things right away, we recommend contacting your credit card company, it may take some time before your refund is officially posted and visible on your statement.  Additionally, it may be worth contacting your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at support@znacreative.com.

No. Due to their nature, digital downloads cannot be returned or refunded once purchased.  All digital downloads are final sale.  

For sure!  Send us an email along with the correct size and we'll help get it sorted out.  

The package does not come with a return label, but if anything is less than you expected just let us know and we can help make it right :)

• Sizing above is listed in inches, and represents the inside circumference

Check out the official document here.

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